Most rentals are picked up at Diamond Airport Parking, 1.7 miles from Ted Stevens Anchorage International Airport and approximately a 5-minute shuttle ride from the terminal.

Complimentary shuttle service is available between the airport and the parking lot 24/7.

For added convenience, we also offer delivery of our passenger vans to locations within the Anchorage city limits, excluding the airport, for an additional fee.

After collecting your luggage, text the Diamond Airport Parking phone number included in your confirmation email.

The shuttle will pick you up from the designated airport shuttle area and take you to the North Star Auto Rentals designated parking area at Diamond Airport Parking.

When you return the vehicle, the shuttle will take you back to the airport.

You may cancel within 24 hours of booking and receive a refund of your eligible rental charges, provided your rental is not scheduled to begin within the next 24 hours.

A 50% deposit is required at the time of booking to reserve your vehicle. The remaining balance is due 14 days before your rental begins.

• Cancellations made 30 days or more before pickup receive a refund of all eligible rental charges.
• Cancellations made 14 to 29 days before pickup receive a 50% refund of eligible rental charges.
• Cancellations made less than 14 days before pickup are nonrefundable.

For cancellations made within 14 days, we will make every reasonable effort to rebook the vehicle. If we successfully fill some or all of the canceled reservation dates, a refund may be issued based on the dates rebooked. Rebooking and any related refund are not guaranteed.

There is no processing fee for regular rentals. Monthly rentals are subject to a processing fee, which can be waived if payment is made through Zelle.

Thank you for your understanding.

Yes. You can add additional drivers during the booking process or send us their information later by email.

Your first additional driver is free. Each additional driver after that is $20.

All additional drivers must provide valid driver’s license information and be approved before driving the rental vehicle. Once we receive their information, we will update your rental agreement and send it to you for a new signature.

Please note that a young driver fee may apply to any additional driver who meets the age requirements for that fee.

Yes! We currently offer one-way rental service for our passenger vans between Anchorage and select destinations, including Whittier, Seward, and Fairbanks.

This option can make your Alaska trip more convenient by allowing you to continue your journey without returning the van to Anchorage.

Advance coordination and preapproval are required. Please contact us before booking so we can confirm availability, the drop-off location, and the applicable one-way fee. Once approved, you can add the One-Way Rental extra to your reservation.

Availability is limited, so we recommend arranging your one-way rental as early as possible.

Yes, but only with specifically approved vehicles.

Our Toyota Tacoma truck and Toyota Sequoia full-size SUV may be approved for travel on the Denali Highway and McCarthy Road. To do so, you must add the Road Authorization extra to your reservation before travel.

A $275 authorization fee applies to help offset the increased maintenance and servicing required to safely provide access to these remote and rugged areas.

Please note that the authorization fee does not cover damage. Renters remain responsible for any damage that occurs during the trip, including damage to the tires, wheels, windshield, suspension, and undercarriage.

All other standard rental vehicles are strictly prohibited from traveling on restricted gravel roads, as they are not equipped for these routes.

Restricted roads include:

• Denali Highway
• McCarthy Road
• Dalton Highway
• Elliott Highway
• Steese Highway
• Taylor Highway

For a visual reference, please visit the Alaska Rental Car Guide page to view a map of prohibited roads.

There is No processing fee for regular rentals.

Monthly rentals are subject to a processing fee when using cards, which can be waived if payment is made through Zelle.

Yes. Renters must have valid liability and comprehensive insurance coverage that applies to the rental vehicle.

During the booking process, you will need to provide your personal auto insurance company name and policy number.

Credit card rental coverage may help with damage or theft to the rental vehicle, but it usually does not include liability coverage.

Even with credit card coverage, the renter remains responsible for any damage and payment owed to the rental company. After payment is made, you may request reimbursement directly from your credit card provider.

We are currently working on integrating a third-party insurance coverage option directly into the booking process. This additional coverage option is coming soon.